Complete Service Breakdown
NSVAIRX Helpdesk centralizes customer inquiries from all channels into a unified agent inbox. Set automated SLA response timers, assign tickets based on team skill sets, and empower agents with instant customer history context.
Core Capabilities & Modules
Omnichannel Ticket Inbox
Consolidate support emails, live website chat messages, WhatsApp, and social DMs into one queue.
Automated SLA & Escalation Rules
Enforce response time limits and automatically escalate urgent tickets to senior managers.
Canned Responses & AI Suggestions
Accelerate resolution times with one-click reply templates and AI auto-suggested answers.
CSAT Feedback Surveys
Automatically trigger customer satisfaction surveys after ticket resolution to track team performance.
Enterprise Architecture & Specifications
Channels Supported
Email, Web Chat, Phone (VoIP), WhatsApp, Social
Security
HIPAA & SOC 2 Compliant Data Storage
Reporting
First Response Time, Resolution Time, CSAT Score
Integrations
CRM, Knowledge Base, Jira, Slack
Ready to Deploy NSVAIRX Helpdesk – Support Ticketing & SLA Manager?
Get started with custom onboarding, dedicated 24/7 technical support, and seamless integration with your existing workflow.